After-sales

Request a return

We're here to help. Simply provide the details, and we'll review your request against your order record.

What are you returning?

Orders*

Product*

MU 300 Skim Coat — 10 bags delivered — batch MU300-260812-ASikaGrout 212 — 4 bags delivered — batch SG212-260805-CStainless Steel Trowel — 2 pcs delivered

Quantity to return*

Maximum 10 bags — the quantity accepted at delivery.

Reason*

The reason determines whether a node inspection is required before refund.

What happened?

Evidence*

Please provide clear photos showing the damage or issue. Clear visuals help us speed up your review.

Drop photos here, or browseJPG or PNG — up to 10 MB each

split-bag-01.jpgJPG 2,1 MB · 22 Aug 2026Attached

batch-label-MU300.jpgJPG 1,4 MB · 22 Aug 2026Attached

delivery-note-DN-8182.jpgJPG 900 kB · 22 Aug 2026Attached

Preferred resolution*

Replacement — same product, next available batchRefund — to the original payment methodRepair or rework — where the product allows it

While we’ll consider your preference, the final resolution depends on the inspection outcome.

Cancel